Shipping policy
<p>We ship from U.S.-based warehouses to customers across the United States. Here's everything you need to know about shipping with Daily Paw Shop.</p>
<h3>Shipping Destinations</h3>
<p>We currently ship within the United States only, including all 50 states. We do not ship to U.S. territories, P.O. boxes (for some carriers), APO/FPO addresses, or international destinations at this time.</p>
<h3>Processing Time</h3>
<p>Orders are typically processed within 1–3 business days after payment confirmation. Processing times may be longer during holidays, sale periods, or due to high order volume. You will receive a confirmation email with tracking information once your order ships.</p>
<h3>Delivery Time</h3>
<p>Standard delivery typically takes 5–11 business days after processing, depending on your location and the product. Some items may have longer delivery windows depending on the warehouse location and carrier. Estimated delivery times are not guaranteed.</p>
<h3>Shipping Costs</h3>
<p>Shipping costs are calculated at checkout based on the item, weight, and destination. Some products may qualify for free shipping — eligibility will be displayed at checkout.</p>
<h3>Carriers</h3>
<p>We ship via USPS, UPS, and FedEx. The carrier used depends on the product, destination, and warehouse location. Carrier selection is made automatically and cannot be changed after the order is placed.</p>
<h3>Order Tracking</h3>
<p>Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update after the shipping notification is sent.</p>
<h3>Multiple Shipments</h3>
<p>If your order contains multiple items, they may ship separately from different warehouses and arrive at different times. You will receive separate tracking numbers for each shipment.</p>
<h3>Shipping Delays</h3>
<p>We are not responsible for delays caused by carriers, weather, holidays, customs, address errors, or other circumstances beyond our control. If your order is significantly delayed, contact us at <a href="mailto:support@dailypawshop.com">support@dailypawshop.com</a> and we'll do our best to help.</p>
<h3>Incorrect Address</h3>
<p>It is the customer's responsibility to provide accurate shipping information at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to the warehouse due to an incorrect address, the customer is responsible for any reshipment costs.</p>
<h3>Lost or Stolen Packages</h3>
<p>If your tracking shows the package as delivered but you have not received it, please:</p>
<ol>
<li>Check with neighbors and household members</li>
<li>Look around your delivery location (porch, mailbox, garage)</li>
<li>Wait 24–48 hours, as packages are sometimes marked delivered prematurely</li>
<li>Contact your local carrier (USPS, UPS, or FedEx) with your tracking number</li>
</ol>
<p>If the package is confirmed lost or stolen, contact us at <a href="mailto:support@dailypawshop.com">support@dailypawshop.com</a> and we'll review your case. Replacements or refunds for lost packages are evaluated on a case-by-case basis and are not guaranteed.</p>
<h3>Damaged Packages</h3>
<p>If your package arrives damaged, please refer to our <a href="/policies/refund-policy">Return & Refund Policy</a> and contact us within 48 hours of delivery with photos.</p>
<h3>Questions?</h3>
<p>Email us at <a href="mailto:support@dailypawshop.com">support@dailypawshop.com</a>.</p>