Refund policy

We want you to be happy with your purchase. If something's wrong, contact us — we'll work with you to find a solution.

Return Window

Most items can be returned within 30 days of delivery. Some products may have shorter return windows or may not be eligible for return due to manufacturer restrictions. Please contact us before returning any item to confirm eligibility.

Eligibility

To qualify for a return, items must be unused, in their original packaging, and free from signs of pet use, wear, or damage. Items not meeting these conditions may be refused or returned to you at your expense.

Non-Returnable Items

The following items are not eligible for return:

  • Treats, food, supplements, and consumables
  • Hygiene items (grooming tools, dental products)
  • Personalized or custom-made products
  • Sale, clearance, and final sale items
  • Some items where the manufacturer does not accept returns (we'll let you know when applicable)

Restocking & Shipping

A restocking fee of up to 15% may apply, depending on the item and supplier. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos of the item and packaging. We'll review your case and arrange a replacement or refund where applicable.

Refunds

Approved refunds are issued to the original payment method, minus any restocking fee and original shipping costs. Please allow up to 14 business days for the refund to process, depending on your bank.

Cancellations

Orders can be cancelled within 2 hours of placement. After this window, the order is sent to fulfillment and cannot be modified or cancelled.

Exchanges

We do not process direct exchanges. Please return the original item (if eligible) and place a new order.

How to Start a Return

  1. Email support@dailypawshop.com within 30 days of delivery with your order number and reason for return.
  2. Wait for our reply with return authorization and shipping instructions before sending anything back.
  3. Returns sent without prior authorization will not be accepted.

Questions?

Email us at support@dailypawshop.com.