Return Policy

We stand behind every product we sell. If something's wrong with your order, we'll work with you to make it right.

Return Window

You have 30 days from the delivery date to request a return. Returns requested after 30 days will not be accepted.

Return Conditions

To be eligible for a return, items must be:

• Unused and in their original condition
• In the original packaging with all tags, accessories, and components
• Free of any signs of wear, washing, or pet use

Items that do not meet these conditions will not be refunded and may be returned to the customer at their expense.

Non-Returnable Items

• Sale, clearance, or discounted items
• Personalized or custom-made products
• Treats, food, supplements, or any consumables
• Hygiene products (e.g., grooming tools, dental items)
• Items marked as "Final Sale"

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Restocking Fee

A 15% restocking fee applies to all returns to cover handling and inspection costs. This fee will be deducted from your refund.

How to Start a Return

1. Email support@dailypawshop.com within 30 days of delivery with your order number and reason for return.
2. Wait for our response with return authorization and shipping instructions. Returns sent without prior authorization will not be accepted.
3. Ship the item back at your own expense.
4. Once we receive and inspect the item, we'll process your refund within 5–7 business days.

Refunds

Approved refunds are issued to the original payment method, minus the restocking fee and any original shipping costs. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank.

Original shipping costs are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with clear photos showing the damage and the packaging. We'll review your case and offer a replacement or refund — no return shipping required for verified damaged items.

Claims submitted after 48 hours may not be eligible for replacement or refund.

Wrong Item Received

If you received the wrong item, contact us within 7 days of delivery with your order number and a photo of the item received. We'll arrange for the correct item to be sent.

Cancellations

Orders can only be cancelled within 2 hours of placement. After this window, the order has been sent to fulfillment and cannot be modified or cancelled.

Exchanges

We do not process direct exchanges. If you want a different item, please return the original (subject to the conditions above) and place a new order.

Questions?

Email us at support@dailypawshop.com